A. Please ensure that the image(s) you send us are of good quality. The better the image the better your final product.Computer generated images ie.Jpeg etc should ideally be 300dpi & can be emailed to us.Photos can be sent direct to us and will be returned with your product.Photos should be as light as possible and should be sent in a correct envelope to prevent it being bent in the post.Photos are always better if they are 6X4 minimum. Photos that are to be printed on placemats and mouse mats should be 10 X 8 or above to ensure maximum image quality. 6 X 4 photos can be used but are liable to lose some image quality. Images can be in gif,tiff,jpeg,bmp,eps,corel draw or adobe photoshop formats.

Q. What if I require you to generate a logo and or carry out extra work on my image.  

A.If you require us to generate a logo etc, there will be a charge of approx £60 as a one off setup fee.There is no further charge for reprints. If you just require changes to your image, please contact us and we will quote you before we make the changes.

Q. Are there any setup charges?

A. We do not charge setup charges for our sublimation printing, text embroidery or standard prints. There is a setup charge for logo embroidery (unless you provide the logo in embroidery format) and this is normally £20 for a breast logo of up to 8000 stitches.

JRH Enterprises reserve the right to display your product on our website as a sample for other customers to view.

Q. What are your normal turnaround times?

A. Smaller orders (under 50) are normally turned around inside 48hrs This is subject to stock,if its a normal print or we have to do work on the design, and finally time of the year. We are obviously busy in holiday times and this can delay your order outside of the normal 48hrs.

Q. how are your orders sent?

A. Single/personal/small orders are sent via recorded delivery/special delivery. Larger orders are sent via courier. This means you will have to be present when your goods arrive. We use a motorcycle courier inside the M25 and reserve the right to upgrade your delivery to motorcycle courier (without further charge to you) if you live within the M25.

Q.Do you stock everything that you list on your site?

A. Almost eveything you see on the site is held in stock. We do not stock every single koolart image. We do not stock every single colour in every single size of garment.We do not stock every single trophy/award. For the items that are not in stock, we can usually obtain them inside 3 days.

Q. Do you supply samples?

A. Yes we do, but due to the amount of requests we get for samples, we do have to charge a £5 fee which is refunded if you order the final product. This covers postage and some of the trade cost of the product.